Frequently Asked Questions

If there is anything we can help you with or if you have a question, you can reach us through our contact form or by email at info@middo.shop.

On business days, we aim to respond within 12 hours. During particularly busy periods, response times may be longer, but never more than 48 hours.

If your payment is unsuccessful, there are several steps you can try to resolve the issue. In many cases, the error may be related to cookies stored in your browser.

To resolve the issue, try the following:

1. Check that your payment and delivery details are correct.
2. Make sure you have accepted cookies on our website. This can help ensure that all payment options work correctly.
3. Clear your browser history, cookies and cache.
4. Close all open tabs and try again.
5. Try placing your order using your browser's incognito or private browsing mode.
6. Try a different payment method.
7. Use another device or browser to complete the payment.
8. Check whether there are any restrictions or blocks on your chosen payment method.
9. Try making the payment again at a later time.

If you continue to experience problems, please contact us. We’ll be happy to help and work with you to find a solution.

You have the right to register a return within 14 days of receiving your order. This means that you must notify us in writing by email at info@middo.shop within these 14 days that you wish to return a product. If you notify us within 14 days of receiving your order, you can ship your return up to and including day 30 after receipt. The shipping date determines whether you meet the return deadline.

Items must be unused, undamaged and returned in their original packaging. Please note that return shipping costs are your responsibility.

Before returning your order, please make sure that the products meet all of the return conditions described on our Returns & Refunds page.

For complete information about the return process and any possible exceptions, please refer to our Returns & Exchanges page.

You have the right to register a return within 14 days of receiving your order. This means that you must notify us in writing by email at info@middo.shop within these 14 days that you wish to return a product. If you notify us within 14 days of receiving your order, you can ship your return up to and including day 30 after receipt. The shipping date determines whether you meet the return deadline.

Items must be unused, undamaged and returned in their original packaging. Please note that return shipping costs are your responsibility.

Before returning your order, please make sure that the products meet all of the return conditions described on our Returns & Refunds page.

For complete information about the return process and any possible exceptions, please refer to our Returns & Exchanges page.

You’ll usually receive your tracking email right after placing your order, and within 3 days at the latest. The carrier’s first tracking updates typically appear 2–5 days after you place your order. Still no update after 7 days? Email us and we’ll check on it for you.

Click the link in the email or visit our Order Tracking page directly. Enter the tracking number you received and click “Track Package” to view the current status of your order.

Didn't receive the email? Please check your spam or junk folder.

If you still haven't received any tracking information after this period, please contact our customer service team. We'll be happy to help!

7–14 days

We aim to deliver 98% of all orders within this timeframe. In rare cases, delivery may take up to a maximum of 28 days, for example due to customs inspections or extreme weather conditions.

You’ll usually receive your tracking email right after placing your order, and within 3 days at the latest. The carrier’s first tracking updates typically appear 2–5 days after you place your order. Still no update after 7 days? Email us and we’ll check on it for you. You can use this code to follow your parcel through our Order Tracking page.

If you still haven't received any Track & Trace information after this period, please check your spam or junk folder or contact our customer service team. We'll be happy to help!

It may be possible to change your delivery address, depending on the current stage of the shipping process.

We recommend contacting us as soon as possible at info@middo.shop or through the contact form at the bottom of the page to request the change.

If your order has not yet been shipped, we can update the address for you.

However, if your order has already been processed and shipped, we are no longer able to change the delivery address. In that case, we recommend contacting the shipping carrier directly to ask whether they can still change the address.

Please note that changing the delivery address may cause a delay in delivery. We therefore recommend always checking your address details carefully before completing your order.

If you have any further questions or need assistance changing your address, we'll be happy to help.

Yes, you can receive an invoice for your order.

Contact us at info@middo.shop and provide your order number, or the name and email address used to place the order. Let us know that you would like to receive an invoice and we'll make sure it is sent to you.

Please note that VAT is not separately stated on our invoices.

Thank you for your order and for choosing Middo!

We understand that mistakes can sometimes happen when placing an order. Don't worry — we're here to help.

Please email us as soon as possible at info@middo.shop so that we can make the necessary changes.

Please note that we can generally make changes to your order for up to 3 days after the order was placed.

You’ll usually receive your tracking email right after placing your order, and within 3 days at the latest. The carrier’s first tracking updates typically appear 2–5 days after you place your order. Still no update after 7 days? Email us and we’ll check on it for you.

Please also check your spam or junk folder if you don't see the email in your inbox.

If you still haven't received your Track & Trace information after this period, please contact us at info@middo.shop. We'll be happy to help!