Return Policy

Return Policy of www.middo.shop

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Before you return a product, please contact us first at info@middo.shop. We can often find a better solution together and avoid unnecessary return shipments.

Return conditions

By returning a product, you agree to the following conditions:

Return window

• You can return your order up to 30 days after receiving it.
• Within the first 14 days after receipt you must let us know by email (info@middo.shop) that you wish to return.
• After this notice you have another 16 days to ship the product.
• The refund is processed after the product has been correctly received at the return address shown at the bottom of this page.
• Important for international returns: returns to China require, in addition to the CN22/CN23 customs declaration, a Proforma Invoice (Returned Goods). Without it, the parcel can be held by customs and not delivered. We may withhold the refund until we have received the item; the customer is responsible for a correct return shipment.

Please note! Return shipping costs are your own responsibility and are not reimbursed.

Trackable (required) and insured (recommended) shipping

To make sure your return arrives correctly:

• Use a trackable shipping method with a Track & Trace code.
• Send the Track & Trace code straight to info@middo.shop.
• We recommend shipping the parcel insured. This protects you against loss or damage during transit.

⚠ Please note:

• We are not responsible for lost or damaged return shipments.
• Returns without proof of delivery at our return address cannot be processed and will not be refunded.
• Incorrectly completed customs forms can lead to delays or extra costs.

Condition of the goods

• You may unpack, inspect and assess the product as you would in a physical store to decide whether you want to keep it. Do not use the product beyond what is needed for that assessment, and handle it with care.
• If the product is returned damaged, incomplete, clearly used or no longer in its original condition, we may deduct a reduction in value from the refund amount after we receive the return at the return address.
• Damage right after receipt? Report it within 48 hours with clear photos.

Costs & responsibility for returns

• Return shipping costs are the customer's and are not reimbursed.
• Return shipping is at your own expense; the cost depends on the size of the parcel and the carrier you choose (international shipping to China is usually more expensive than a domestic parcel).
• We recommend using USPS, as they generally offer the best price for international returns.

📌 Important:

• If the parcel is not shipped correctly, extra customs charges may arise which we do not reimburse. This is the responsibility of the sender (you).

Return procedure: step by step

Step 1: Read the return conditions

Check whether your product is eligible for return and falls within the return window.

Step 2: Contact our customer service

• If you have not emailed us yet, send a message to info@middo.shop with your order number, the reason for the return and clear photos if there is damage. We are always happy to help find a customer-friendly solution within our policy before you return anything.
• Without prior notice we cannot process your return.

Step 3: Add the return form

• Download and print the return form (PDF or Word) and add it completed to the parcel.
  
  Download here the return form (PDF).
  Download here the return form (Word).
  
  
• Add this completed form to the parcel.
• No form? Then we cannot process your return.

Step 4: Pack the product carefully

• Use the original packaging or a sturdy box.
• Protect the product well against transit damage.
• Remove or cover old shipping labels.

Step 5: Create a trackable shipping label

Shipping must be with Track & Trace. USPS is our example; other carriers work in much the same way.

5A) Choose your shipment

• Destination: China
• Parcel type: choose what fits the size/weight. In doubt? Choose a larger category to avoid the parcel being refused.
• Weight: choose the correct weight class. In doubt? Always choose a higher weight class.
• Shipping: choose With track & trace and (optionally) Insured up to $X.

Then fill in the return address exactly as shown at the bottom of this page.
Note: an error in the address can cause delays or cause the parcel to be held and not arrive. In that case we cannot issue a refund.

Step 6: Complete the customs form (CN22/CN23) correctly

At USPS this is the customs declaration (PS Form 2976/2976-A = CN22/CN23).

6A) At "What are you sending?"
Select: Returned goods.

6B) "Add item" (important)
The description may be in English or in the language of the destination country.
For the best chance of smooth customs clearance and delivery in China, we ask you to also add the item description in Chinese.

Practical tip:

• Translate the item description into Chinese with a translation app (e.g. Google Translate/DeepL) and paste it into the "Description" field.
• Can't do that? Then use English as an alternative, but Chinese is preferred for the highest chance of delivery.

Fill in per item:

• Description: e.g. "Returned item: [product type]"
• Quantity: 1 (or the correct amount)
• Weight: weigh the parcel and enter at least this weight. Better slightly higher than too low.
• Value: a realistic value (usually the price you paid for the product).
• Goods code / HS code: use "Find the right code" and choose the code that matches your product.
• Country of origin: usually China (where the product was made), even if it was first delivered in the US and is now being returned.

Step 7: Include the Proforma Invoice (Returned Goods)

In addition to the CN22/CN23, it is strongly advised to include a Proforma Invoice (Returned Goods). Customs regularly asks for an "invoice" as proof of value. If it is missing, the parcel can be held, delayed or not cleared.

Important: If a return does not arrive at our return address due to missing or incorrect documentation, we cannot process the return and therefore cannot issue a refund.

Download Proforma Invoice template (PDF)
Download Proforma Invoice template (Word)

How to include it correctly:

• Print the Proforma Invoice 3x.
• Attach 2x on the outside of the parcel in a transparent document pouch ("documents enclosed").
• 1x inside the parcel (with the return form).

Step 8: Attach the label and documents visibly on the parcel

Make sure that:

• the label is flat and firmly attached;
• the CN22/CN23 and the Proforma Invoice are clearly visible and legible (preferably in a transparent document pouch).

Step 9: Send us the Track & Trace

Email your Track & Trace code straight to info@middo.shop and keep your proof of shipment.

Step 10: Wait for confirmation of receipt and refund

We process your return once the parcel has been delivered to the return address and confirmed by us. The refund follows within 14 business days after confirmed receipt, via the original payment method.

Note: If your return is not delivered due to a wrong address, missing/incorrect customs documents or unpaid (customs) charges, we cannot process it. The customer is responsible for a correct return shipment; we may withhold the refund until receipt, and without proof of delivery there is no refund. We have no influence during transit and customs.

Not eligible for return

• Custom-made or personalized products.
• Hygiene products (such as underwear, lingerie, personal care items).
• Products returned damaged or incomplete.
• Returns outside the return window.

Who is responsible for loss, damage or customs issues during a return?

The customer is responsible for a correct return shipment, including correct addressing, sufficient packaging and complete customs documentation.

We cannot be held liable for lost, damaged or misdelivered return shipments. If a parcel does not arrive, gets lost or is held during transit or at customs, only the sender (you) can start a claim or investigation with the carrier. We are not a party in this transport process and have no influence over it.

Note: Without proof of delivery at our return address we cannot process the return and cannot issue a refund. In addition, for international returns it is required to add, alongside the CN22/CN23, the Proforma Invoice (Returned Goods) to avoid customs problems.

Tips for a safe return:

• Use a reliable shipping service with Track & Trace.
• Consider insurance for valuable products.
• Pack the product firmly to prevent transit damage.
• Complete the CN22/CN23 fully and correctly (weight, value, description, origin, HS code where possible).
• Include the Proforma Invoice (Returned Goods) (2x on the outside in a document pouch, 1x inside the parcel).
• Take clear photos of the product, packaging and labels before shipping as evidence.
• Keep your proof of shipment and tracking details until the return has been fully processed.
• Print labels (no handwritten addresses) and attach them firmly and legibly to the parcel.

Return address (International Warehouse)

📌 Please note: This is our central return address because we ship worldwide. Please double-check that your parcel is addressed correctly.

Company name: Kungfubuy
Country: China
Street: Jinfu 2nd Road, Liaobu Town
Number: 49
Building: Building 9
Floor: 4
Elevator: Elevator 1
ZIP code: 523000
City: Dongguan
Province: Guangdong
Warehouse phone: +8613302615887

Phone (sender): Your own phone number
Email (sender): Your own email

Customer Service & Contact

📧 Email: info@middo.shop (available 24/7)

Customer service response times:
🕘 Monday - Friday: 8:00 AM - 6:00 PM (CET)
🕘 Saturday: 8:00 AM - 3:00 PM (CET)
🚫 Sundays & public holidays: closed